EFS® System Technical Service
The Fiber Competition Division’s EFS® Technical Service wants to ensure that their customers receive the best products and service available. That’s why we provide our licensees with free technical support for all of the EFS® System software products.
- Technical support by phone, email or remote desktop sessions
- Software documentation
- Access to the latest software updates
Before You Call
The following is information the technical support representative may need to better assist you:
- EFS System product (USCROP, Cotton Communicator or MILLNet)
- Exact error message (if applicable)
- Steps or events immediately preceding a problem you encountered
- Any steps you took in attempting to fix the problem yourself
To contact a technical support representative, call (919) 678-2508 between 8:30 a.m.-5:00 p.m. (EST) or send email.