EFS^® System Technical Service

The Fiber Competition Division’s EFS^® Technical Service wants to ensure that their customers receive the best products and service available. That’s why we provide our licensees with free technical support for all of the EFS^® System software products.

• Technical support by phone, email or remote desktop sessions
• Software documentation
• Access to the latest software updates

Before You Call

The following is information the technical support representative may need to better assist you:

• EFS System product (USCROP, Cotton Communicator or MILLNet)
• Exact error message (if applicable)
• Steps or events immediately preceding a problem you encountered
• Any steps you took in attempting to fix the problem yourself

To contact a technical support representative, call (919) 678-2508 between 8:30 a.m.-5:00 p.m. (EST) or send email.