Customer Support

The Fiber Competition Division’s Cotton Management Software Services wants to ensure that their customers receive the best products and service available. That’s why we provide our licensees with free customer support for all of the EFS® System and Cotton Management System™ (CMS™) software products.

  • Technical support by phone
  • Software documentation in online help file or manual format
  • Access to the latest software updates

Before You Call

The following is information the customer support representative may need to better assist you:

  • EFS System or CMS product and the product version
  • Operating system version (i.e., Windows® XP)
  • Exact error message (if applicable)
  • Steps or events immediately preceding a problem you encountered
  • Any steps you took in attempting to fix the problem yourself

To contact a customer support representative, call (919) 678-2508 between 8:30 a.m.-5:00 p.m. (EST) or send E-mail.


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